Collection and use of personal information
Énergir collects and uses various types of personal information on customers and others ("persons concerned").
Types of personal information collected
Énergir may collect and keep personal information such as, for example, family name, first name, contact information (postal and e-mail addresses, telephone number), date of birth, information relating to payments made. Énergir only collects the personal information needed for the purposes described in the following paragraph.
Collection of personal information
Énergir collects personal information for various purposes. It may collect personal information: (i) to sell goods or render services required, in particular, the sale and distribution of natural gas; (ii) to transmit information requested by the person concerned; (iii) at the request of the person concerned, to add his name to a mailing list (including modifying the parameters of his subscription and deleting his name from the mailing list); (iv) when it is holding a contest; (v) to respect the law.
Énergir may also collect personal information in order to know the profile of the persons concerned better so that the information they receive is pertinent, or with the objective of personalizing its current Internet site to better respond to the needs of the persons concerned.
The quantity and type of personal information collected is limited to what is needed for the purposes for which it is collected and it is collected from the person concerned. However, the information may be collected from third parties when the law so permits.
Use of personal information collected
Énergir uses the personal information it collects according to what is needed, among other things, to sell goods or render services required by the person concerned, to transmit information requested by the personal concerned, to send mailings (information bulletins, commercial offers), to enable holding contests and awarding prize(s) to the winners, and to respect its legal and regulatory obligations, if applicable.
Énergir may use this personal information for other purposes, which purposes are communicated at the time of their collection.
Communication of personal information
With the exception of the persons described below, Énergir does not divulge, communicate or sell personal information for purposes other than those outlined in this notice, except if the person concerned so consents, or if the law so permits.
The personal information (electronic or other) collected by Énergir is divulged to no one except Énergir representatives, its service providers or its agents who need this information for the performance of their duties or the carrying out of their contracts or mandates. These services may, for example, be hosting or data management services, market analyses, etc.
This means that Énergir, or a third-party service supplier, may keep and process your personal information on servers or computers located outside Canada. Also, even though your personal information is kept in Canada, Énergir representatives or service providers may have access to, or process your personal information, from locations outside Canada. Some of those locations outside Canada may be subject to laws and standards regarding personal information that differ from those in effect in Québec. For example, under certain circumstances, your personal information may be the subject of a communication to government bodies regarding the application of a law; such bodies would not otherwise have access to your personal information were it kept in Canada or not accessible from a location outside Canada.
Énergir may also divulge, communicate or sell personal information to the extent provided for or required by law, including pursuant to court orders, or when it is necessary to build a case or take legal action or defend its position.
Cookies and IP addresses
Even though the person concerned may visit its current Internet site ("Site") without telling Énergir who he is and without revealing the information that concerns him, by accessing the Site, an exchange of information is automatically carried out between the person concerned's computer and Énergir's server. This exchange of information does not allow Énergir to identify the person concerned, his name, or his e-mail address. However, this exchange may, in particular, allow Énergir to obtain the name of the Internet domain that the person concerned has used to access the Site, the IP address of the person concerned, the type of browser and the operating system employed by the person concerned to access the Site, the date and hour when the person concerned accessed the Site, the pages visited by the person concerned, and, if the person concerned has accessed the Site from another site, the address of that site (referent site).
This information is used by Énergir for advertising purposes, as well as to measure the number of visits by visitors to the Site, the different pages viewed, the average time visitors spend on the Site, and to establish other statistics about visitors to the Site in general. This information also allows Énergir to verify the Site's effectiveness for purposes of system administration, to make the Site easier and more user-friendly, and to transmit certain information, processed globally, to Énergir representatives who need this information to carry out their duties.
Énergir collects no other personal information on the person concerned who visits the Site unless the person concerned, at his sole discretion, decides to provide it voluntarily.
Énergir has put in place measures to ensure that the personal information it keeps is protected against, in particular, theft, loss, access, and non-authorized use and communication, by means of reasonable technical, administrative and physical security measures, given, in particular, the sensitivity of the information, the purposes for which it is used, its quantity, distribution and the medium on which it is stored. The level of protection provided thus varies, depending on the type of personal information kept.
Thus, when it considers it appropriate, Énergir uses, among other things, encryption or authentication tools, or both, as well as other methods in order to protect personal information obtained from the Internet and saved on its servers.
Also, online access to some of his personal information by the person concerned may be protected by a username or a password of his choice. Énergir strongly advises persons concerned not to give their username or password to anyone else. Énergir never requests the password of a person concerned in an unsolicited message. Lastly, the person concerned acknowledges and accepts that e-mails that a visitor sends to Énergir are not necessarily inviolable before arriving on Énergir's servers.
Option of deleting or modifying personal information
The person concerned may access the personal information he has provided Énergir and may advise Énergir to update it, or request the modification or suppression of certain information Énergir has collected, by sending an e-mail to email@example.com, or by replying to the messages sent to him because he is on Énergir's mailing list.
Similarly, the person concerned may request that his name be deleted from Énergir's mailing list.